9bd Privacy Policy — Your Data, Protected

01 Introduction

9bd takes your privacy seriously. We know that when you share your personal information with us — your name, your mobile number, your bKash details — you're trusting us to handle it responsibly. That trust is something we work hard to earn and maintain every day.

This Privacy Policy is written in plain language because we want you to actually understand it. We've avoided legal jargon wherever possible. If something isn't clear, our support team is available 24/7 to explain anything in this policy.

9bd operates as an online betting and gaming platform serving players in Bangladesh. As part of operating this platform, we collect and process certain personal data. This policy explains what that data is, why we need it, and what we do with it. It also explains your rights regarding your personal data and how to exercise them.

02 Data We Collect

9bd collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information we receive from third-party service providers such as payment processors.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes — for example, if you request self-exclusion and provide context about a gambling-related health concern.

03 How We Use Your Data

Every piece of data 9bd collects has a specific purpose. We do not collect data speculatively or store information we have no use for. Here is how we use the data we collect:

• Account management: To create and maintain your 9bd account, verify your identity, and process your login securely.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact our support team.
• Platform improvement: To analyse how players use 9bd and identify areas where we can improve the experience.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: To monitor betting patterns and identify players who may need responsible gaming support.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers.

04 Legal Basis for Processing

9bd processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the 9bd service you have signed up for — including account management, deposits, and withdrawals.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and financial transaction logs, for anti-money laundering compliance.
• Legitimate interests: We process certain data — such as technical and usage data — to maintain platform security, prevent fraud, and improve our service. We only do this where our legitimate interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent — for example, to send marketing communications — you have the right to withdraw that consent at any time.

05 Data Sharing and Third Parties

9bd does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this policy.

• Payment processors: bKash, Nagad, and Rocket receive the financial data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: When you complete identity verification, your documents may be processed by a third-party verification service. This data is used solely for verification purposes.
• IT and hosting providers: 9bd uses third-party infrastructure providers to host the platform. These providers process data on our behalf under strict data processing agreements.
• Regulatory and legal authorities: We may be required to share data with law enforcement, regulatory bodies, or courts where required by applicable law.
• Responsible gaming organisations: In limited circumstances, we may share data with responsible gaming support organisations where we have serious concerns about a player's wellbeing.

06 Cookies and Tracking

9bd uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on 9bd:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics cookies: Help us understand how players use 9bd — which pages are most visited, where users drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Remember your settings, such as your preferred language or display options, so you don't have to set them every time you visit.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core 9bd platform, but some features may not work as expected.

07 Data Security

Protecting your personal data is a technical and operational priority at 9bd. We implement multiple layers of security to ensure your information is safe from unauthorised access, disclosure, or loss.

• All data transmitted between your device and 9bd is encrypted using TLS 1.2 or higher.
• Sensitive data stored on 9bd servers — including financial information and identity documents — is encrypted at rest using AES-256 encryption.
• Access to personal data within 9bd is restricted on a need-to-know basis. Staff members can only access the data required to perform their specific role.
• 9bd conducts regular security audits and penetration testing to identify and address vulnerabilities.
• All staff with access to personal data receive regular data protection training.
• We maintain an incident response plan to ensure rapid action in the event of a security breach.

08 Data Retention

9bd retains your personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and resolve any disputes that may arise.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

09 Your Privacy Rights

You have a number of rights regarding your personal data held by 9bd. We take these rights seriously and will respond to all valid requests promptly — typically within 72 hours for straightforward requests.

• Right of access: You can request a copy of all personal data 9bd holds about you. We will provide this in a clear, readable format.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected. You can update basic account details directly in your account settings.
• Right to erasure: You can request that 9bd delete your personal data. Note that we may be unable to delete certain data where we have a legal obligation to retain it — for example, financial transaction records.
• Right to restrict processing: You can ask 9bd to stop processing your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: Where 9bd processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time.
• Right to object: You can object to 9bd processing your data for legitimate interests purposes. We will stop unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, contact our support team at [email protected]. We may need to verify your identity before processing your request.

10 Children's Privacy

9bd is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use 9bd or provide any personal information to us.

If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on 9bd, please contact us at [email protected] so we can investigate and take appropriate action.

11 Policy Updates

9bd may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you via the email address registered to your account and display a prominent notice on the 9bd platform.

The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about how 9bd protects your privacy. Your continued use of 9bd after a policy update constitutes acceptance of the revised policy.

If we make changes that materially affect how we use your personal data in ways that require your consent, we will ask for your consent before implementing those changes.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 9bd handles your personal data, please get in touch with our team. We are available around the clock and will respond to privacy-related enquiries as a priority.

• Email: [email protected]
• Live Chat: Available within the 9bd platform after login
• Response time: Privacy requests are typically handled within 72 hours